Rockwell Collins Manager, Program Planning & Control in Crawley, United Kingdom

Category: Engineering

Job ID: 5729

Location: Crawley,England

Requisition ID: 5729

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine?

Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Program Planning & Control Manager to join our team in Crawley, West Sussex. At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins training, networking and mentoring.

Interested yet? Apply now and embark on your next worthwhile adventure!

Job Summary

As part of Rockwell Collins’ Information Management Services (IMS), ARINC Aviation provides a diverse array of services and solutions. Through its ARINC air-to-ground network, Rockwell Collins is the global industry leader—depended on by airlines around the world to deliver flexible, highly-reliable, cost-effective solutions, to evolve and adapt technology that optimizes and expands customer capabilities, and to seamlessly meld a true global link of voice and data communications.

Our AviNet Global Data Network Solutions provides a diverse array of network and messaging services, including AviNet Airport, enterprise Hub, eHub Connector and Connector+, whilst through our GLOBALink Air / Ground Data Link Communications, we remain the Industry leader in aircraft data link communications.

Job Responsibilities

The successful candidate will be part of the EMEA Network Services team. They will be responsible for leading the implementation and deployment team within the EMEA team.

Responsible for resource management: Prioritizing work and resources to ensure that there is a proper work distribution amongst their people. Follow established practices and procedures and is actively involved to complete day to day operations.

Responsible for workforce planning: Selection of future employees, development, and performance management of current employees

They will also be working directly with airline customers to design and implement connectivity solutions based on the AviNet suite of services;

  • Acting as a technical liaison between the US Factory and Engineering teams, EMEA Sales and EMEA customers;

  • Supporting business development initiatives by providing technical advice and maintaining an end-user perspective (e.g., requirements definition and solution specifications).

  • Providing business unit technical support, including presentations directly to the customer and industry, including customer education and targeted product technical sales support;

  • Providing business unit technical support to bids and proposals.

  • Identifies and pursues follow-on/add-on work with current customer.

  • Introduces existing products to current customers.

  • Customer interface in a defined area. Maintains and enhances good customer relationships.

  • Provides technical guidance to less experienced personnel.

  • Ensuring that day to day business is conducted within the guidelines of established contracts, company policies and procedures

Basic Qualifications

As the role is customer focused and may require face-to-face contact with both existing and potential customers, first impressions are vitally important. The successful candidate will be required to maintain the highest standards of professional conduct at all times.

The role requires a proactive attitude when dealing with customer issues, whether in the office or on the road. The ideal candidate will also have the responsibility for managing customer expectations, relaying to customers what can and cannot be achieved, in an effective and positive way.

The role requires the ability and flexibility to travel throughout the EMEA region, sometimes on short notice, to provide customer support.

  • Requires significant experience in IP and network technologies and familiarity with related disciplines.

  • CCDP/CCNP

  • Excellent customer oriented attitude with strong interpersonal skills.

  • Proactive and self-motivated, able to show initiative.

  • Flexible and adaptable, with the ability to work under pressure.

  • Strong organisational, communication (written and verbal) and administrative skills.

  • Target / deadline focused, with the ability to prioritise and manage a high degree of multi-tasking.

  • Excellent computer skills, including Microsoft Office (Excel, Word, Outlook, PowerPoint, Visio, Project)

  • Possess knowledge with IATA Type A, Type B, and familiarity with Aviation messaging systems.

  • Previous experience working in a successful network pre-sales experience, ideally in either an Aviation or Telecoms environment.

Experience within the aviation sector particularly airline operational IT systems or connectivity solutions

Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, or any other protected status.