Rockwell Collins Customer Support Administrator in Crawley, United Kingdom

Requisition ID: 9606

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine?

Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Customer Support Administrator to join our team in Crawley, West Sussex. At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins training, networking and mentoring.

Interested yet? Apply now and embark on your next worthwhile adventure!

Job Summary

The Customer Account Coordinator is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. The Customer Account Coordinator performs a variety of simple to complex sales order entry and order administration support activities for customer accounts. The role requires expert knowledge of SAP Sales & Distribution Module and working knowledge of other computer tools. Assignments involve the understanding of and the application of departmental procedures and workflow activities. The Customer Account Coordinator works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Rockwell Collins and the customer.

Job Responsibilities

  • Daily administrative support to the EMEA Program Management Team.

  • Ability to works on assignments routine in nature with minimal supervision, once detailed instructions and training is given on established procedures.

  • Maintain customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.

  • Coordinate sales order requests accurately and efficiently in SAP, create and send order acknowledgements to customer when required.

  • Reconcile customer invoices against contractual documentation and provide summaries when required.

  • Ensure that all sales order documentation, such as export licenses are processed in accordance with customer and regulatory requirements.

  • Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening

  • Coordinate with internal departments to process customer invoices, return orders and credit & debit requests.

  • Coordinate the production of standard Sales proposals for Network Services products and solutions from boiler plates ensuring commercial and company information is correct.

  • Providing initial support for customer queries relating to invoices, contracts, operational issues and monthly / ADHOC data reports

Basic Qualifications

  • Aviation industry experience is desirable

  • Proficiency on Microsoft Office applications specifically Microsoft Excel

  • Proactive approach to work and able to work on own initiative

  • Cooperation - Understands the value of cooperating with coworkers.

  • Coordinating - Understands how to disseminate internal information.

  • Customer Service Orientation - Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution.

  • Detail Orientation - Understands the importance of monitoring the status and quality of one's own work.

  • Time Management - Maintains an organised daily calendar

Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, or any other protected status.