Rockwell Collins Customer Service Manager in Doha, Qatar

B/E Aerospace, a wholly owned subsidiary of Rockwell Collins Inc., is a leading manufacturer of aircraft interior products and solutions.

As a leader in the aerospace industry, we have a number of exciting positions available right now, including a Customer Service Manager in our Customer Service Office located in Doha, Qatar.

JOB SUMMARY

Manages the coordination of technical and administrative support activities for the Middle East Airline Customers including, technical support, administration and communication between B/E Aerospace’s Global Organization. Maintains clear communication between Airline Technical Departments and B/E Facility Specialists resolving technical problems and addressing any issues related to all B/E Manufactured Products operating in the region.

JOB RESPONSIBILITIES

  • Manages a small on-site team of Technicians performing on-wing cabin maintenance functions related to entry into service and/or warranty repair.

  • Manages a local Customer Service Center supporting the region with spare parts and product repair capability.

  • Maintains and distributes monthly product performance data on all B/E products.

  • Communicate customers’ priorities and hot items to appropriate levels of B/E management providing on face to the customer ensuring response no surprises.

  • Coordinates closely with B/E’s Regional Account Director Global organization and local Sales and Product support team.

  • Troubleshoot and coordinate technical support with Airline Maintenance and Engineering departments required to maintain B/E products on or off the aircraft.

  • Support the airline customer with technical expertise resolving performance issues for all B/E cabin products.

  • Investigate and coordinate responses to customers regarding product support issues for all B/E products delivered in response to specific customer assignments.

  • Investigate, coordinate and respond on product support issues for all B/E manufactured products:

  • Make the initial investigation of possible problems on the customer’s premises. Capture relevant technical data including, but not limited to; failure symptom, photographs, root cause(s) of failure, etc. Do everything possible to diagnose the problem and facilitate the resolution of any in-service issues with B/E’s cabin products.

  • Participate in periodic customer reliability meetings that review in-service quality and product performance metrics. Analyze airline data and report this data w/ trends to appropriate B/E engineering / product support personnel.

  • Ensure the customer’s technical library is complete with current information by conducting scheduled audits with the airline.

MINIMUM REQUIREMENTS:

Bachelor's degree (BA/BS) from four-year College and four years of related experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed descriptions of all the work requirements that may be performed in the job.

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