Rockwell Collins Customer Relations Specialist in Everett, Washington
B/E Aerospace, a wholly owned subsidiary of Rockwell Collins Inc., is a leading manufacturer of aircraft interior products and solutions.
The Lavatories & Water/Waste Systems division of Rockwell Collins is the sole source lavatory provider for the Boeing 737 MAX program. The Lavatories & Water/Waste Systems is a cutting edge product, offering a unique value proposition that allows airlines to increase revenue and lower operational cost. Our highly dedicated team is situated next to Paine Field in Everett, Washington. From this state of the art manufacturing and engineering facility, the Lavatories & Water/Waste Systems supports its global airline customer base as well as the OEM.
As a leader in the aerospace industry, we have a number of exciting positions available right now, including a Customer Service Representative in our Lavatories & Water/Waste Systeems business located in Everett, WA.
Reporting to the Manager of Customer Service, the Customer Service Representative receives and processes complex customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. This job requires analysis, judgment, and sensitivity to customer needs. Incumbents utilize knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Jobholders exercise judgment and discretion, and function independently within authorized limits.
Records and processes orders and/or inquiries received by mail, telephone, and/or through personal customer contact.
Provides pricing, availability, and schedule information within established guidelines.
Suggests additional and/or alternative products or services to meet customer needs
Checks and approves credit within established limitations, and confirms orders.
Researches and obtains resolution of a variety of customer complaints and issues.
Serves as communication link between customers and sales staff to assure responsiveness.
Tracks order activity, and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders.
Interacts with sales staff on a regular, defined basis; communicates with supply chain/logistics staff on an as needed basis.
Performs other related duties as required.
Bachelor’s Degree from a four-year college or university or an equivalent combination of formal education, on-the-job training, and/or work experience.
Minimum of two years of relevant experience.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed descriptions of all the work requirements that may be performed in the job.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.