Rockwell Collins PC Support Technician in Mexicali, Mexico
Requisition ID: 8104
Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America's Best Employer in Aerospace and Defense by Forbes magazine?
Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.
We are currently searching for a PC Support Technician to join our team in Mexicali, MX (9000). Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team. Join us and discover how high your career can soar at Rockwell Collins.
Provides second-tier technical support to internal and/or external customers either remotely or at the customer's desk regarding the installation, operation, move, configuration, customization, and usage of client hardware, software, network, and telecommunications systems.
Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Works primarily within the immediate workgroup group and occasionally with third-tier technical specialists. Requires occasional direction and supervision.
Handles requests which first-tier technical support is unable to service via remote or deskside customer assistance. Ascertains from customer and/or triage documentation provided by first-tier the nature of the request and service requests leveraging knowledge, experience, and/or historical information. Maintains and updates records and/or tracking databases and provides status updates to customers. Interact with or route requests to third-tier technical specialists to provide resolution or root cause analysis.
Participate in the testing and execution phases of eBusiness projects involving computing clients (e.g. PC, Unix, Workstation, Printer, Handheld, etc). Alerts management to patterns of incidents or requests that indicate underlying infrastructure or process problems.
Demonstrate professionalism and good customer service skills when working with internal and external customers. Use effective listening techniques to identify customer need and leverage appropriate communication skills or style to deliver clear messages to customer. Establish methods to deal with various customer behaviors. Applies strategies to build rapport with customers, peers and other organizational workgroups. Leverage knowledge, experience, and/or historical information in fulfilling service requests.
Documents knowledge and solutions for peers and other work groups in order to minimize customer downtime and duplication of effort. Follow established guidelines for recording service requests, providing status updates to customers and updating appropriate informational databases. Provides 24x7 expert on-call response to critical work stoppage issues during non-business core hours.
Answers client's inquiries concerning systems operation; diagnoses system hardware & software. Recommends and implements remedial actions to correct problems based on the knowledge or systems operation.
Experience in computer peripherals and hardware Experience in windows7 or windows10.
Experience in detection and repair of failures in computer systems hardware & Software Structured cabling experience.
Experience maintenance and repair of HP and Label printers (zebra Intemec).
Knowledge of CCTV systems Knowledge of Itil Career as a computer technician.
English level - 90%
At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement.
And that's just for starters.
Some of our competitive benefits package includes:
An Incentive Pay Plan based upon company performance
Interested yet? Apply now and embark on your next worthwhile adventure!