Rockwell Collins PC Support Technician (Delhi Airport) in New Delhi, India
Rockwell Collins is a leader in aviation and high-integrity solutions for commercial and military customers around the world. Every day we help pilots safely and reliably navigate to the far corners of the earth; keep warfighters aware and informed in battle; deliver millions of messages for airlines and airports; and help passengers stay connected and comfortable throughout their journey. As experts in flight deck avionics, cabin electronics, cabin interiors, information management, mission communications, and simulation and training, we offer a comprehensive portfolio of products and services that can transform our customers' futures.
With 30,000 employees working around the globe and a network of operations spanning 150 countries, Rockwell Collins is positioned to meet customers' needs with innovative and reliable products and systems and by delivering superior customer value, service and support. To find out more, please visit www.rockwellcollins.com.
We are currently hiring a PC Support Technician to join our Information Management Services (IMS) division (formerly known as ARINC) in New Delhi, India (International Airport). Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team!
Assist in providing technical support for computers and associated networks, Troubleshoot and repair personal computers and peripheral associated peripherals; and assist in analyzing failed equipment
Candidate will assist in installation projects and special projects
Candidate need to work in shift pattern in a 24x7x365 environment
All candidates must have solid working knowledge of computers and associated networks
Basic knowledge of troubleshooting, servicing, and repairing personal computers
Customer contact with proactive interaction and interactive skills of troubleshooting customer needs
Candidates would be responsible to fix incidents at the airline counter within relevant SLAs
Installation of operating system in the PCs by imaging application
Candidate has to perform preventive maintenance of equipment installed at client site
Perform remedial repair & proactive maintenance of various IT equipment installed at client site equipment
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Minimum 2 years' experience in Aviation IT support or 2 years' experience in IT industry
3 year diploma in Engineering or 4 year Full time B.Tech or Bachelor in Computer Application or equivalent.
Familiarity with airline/airport operations, terminology and culture is preferred
Experience supporting various hardware and peripheral components in an on-site environment
Experience working directly in a customer service environment.
Excellent interpersonal skills are essential
Strong work ethic, detail oriented as well as excellent verbal and written communication skills
MCP Certification is mandatory. Candidates having MCSE / CCNA certification will be preferred
Experience with TCP/IP and general networking issues
Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure
Strong problem solving skills.