Rockwell Collins PC Support Technician (Delhi Airport) in New Delhi, India

Rockwell Collins is a leader in aviation and high-integrity solutions for commercial and military customers around the world. Every day we help pilots safely and reliably navigate to the far corners of the earth; keep warfighters aware and informed in battle; deliver millions of messages for airlines and airports; and help passengers stay connected and comfortable throughout their journey. As experts in flight deck avionics, cabin electronics, cabin interiors, information management, mission communications, and simulation and training, we offer a comprehensive portfolio of products and services that can transform our customers' futures.

With 30,000 employees working around the globe and a network of operations spanning 150 countries, Rockwell Collins is positioned to meet customers' needs with innovative and reliable products and systems and by delivering superior customer value, service and support. To find out more, please visit www.rockwellcollins.com.

We are currently hiring a PC Support Technician to join our Information Management Services (IMS) division (formerly known as ARINC) in New Delhi, India (International Airport). Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team!

Job Responsibilities:-

  • Assist in providing technical support for computers and associated networks, Troubleshoot and repair personal computers and peripheral associated peripherals; and assist in analyzing failed equipment

  • Candidate will assist in installation projects and special projects

  • Candidate need to work in shift pattern in a 24x7x365 environment

  • All candidates must have solid working knowledge of computers and associated networks

  • Basic knowledge of troubleshooting, servicing, and repairing personal computers

  • Customer contact with proactive interaction and interactive skills of troubleshooting customer needs

  • Candidates would be responsible to fix incidents at the airline counter within relevant SLAs

  • Installation of operating system in the PCs by imaging application

  • Candidate has to perform preventive maintenance of equipment installed at client site

  • Perform remedial repair & proactive maintenance of various IT equipment installed at client site equipment

  • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

Job Requirements:-

  • Minimum 2 years' experience in Aviation IT support or 2 years' experience in IT industry

  • 3 year diploma in Engineering or 4 year Full time B.Tech or Bachelor in Computer Application or equivalent.

  • Familiarity with airline/airport operations, terminology and culture is preferred

  • Experience supporting various hardware and peripheral components in an on-site environment

  • Experience working directly in a customer service environment.

  • Excellent interpersonal skills are essential

  • Strong work ethic, detail oriented as well as excellent verbal and written communication skills

  • MCP Certification is mandatory. Candidates having MCSE / CCNA certification will be preferred

  • Experience with TCP/IP and general networking issues

  • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure

  • Strong problem solving skills.