Rockwell Collins Senior Customer Service Engineer - Bombardier OEM, Toronto in North York, Ontario

Requisition ID: 14127

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America's Best Employer in Aerospace and Defense by Forbes magazine?

Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Senior Customer Service Engineer - Bombardier OEM, Toronto to join our team in Toronto, Ontario Canada (9040). A comprehensive relocation package is available for qualified candidates. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team. Join us and discover how high your career can soar at Rockwell Collins.

Job Summary

We are seeking an On-Site Customer Support Engineer to work at the Bombardier OEM facility in Toronto, Ontario. The position requires a customer service oriented individual able to work independently as well as part of a team. Must be driven to provide exceptional technical support on product installation, assisting with troubleshooting and coordinating problem resolution. Services are performed using customer and Rockwell Collins approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction.

Job Responsibilities

  • Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting and repairing complex avionic systems, electro/mechanical equipment, telecommunications, computer systems, and/or software not related to information technology.

  • Install, operate, maintain, repair and modify equipment. Can be tasked with planning and implementing interfaces between Rockwell Collins and Non-Rockwell Collins equipment in accordance with customer specifications.

  • Troubleshoot technical problems and issues; determine technical solutions in accordance with product and customer specifications. Recommend actions to company or customer representatives for coordinative product solution.

  • Develop, conduct and maintain informal trainings, formal presentations and training product to the customer and Rockwell Collins employees. Function as Subject Matter Expert (SME) with the ability to effectively train and provide technical guidance.

  • Report design, reliability and maintenance problems to quality and design/software engineering.

  • Serve as liaison between customer and other Rockwell Collins personnel, act as a site focal point.

  • Employ analytical tools to assist the customer with root cause analysis, issue resolution and trend analysis – using intuition and experience to complement data.

  • Manage logistics activities on-site.

  • Provide after hour support as necessary.

  • Travel as required.

JOB SKILLS AND ATTRIBUTES

  • Must be a customer focused individual, cooperative, dependable with excellent problem-solving skills in order to provide superior customer experiences while building long-term relationships and demonstrating a passion to exceed customer expectations.

  • Highly organized and energized a by fast paced environment, able to prioritize tasks effectively.

  • Proven ability to work unsupervised towards program goals. Able to make decisions and think on your feet to exercise sound judgement.

  • Thrives on developing solutions consistent with organization objectives that resolve complex problems, demonstrating ingenuity innovation.

Basic Qualifications

  • Post-secondary education in aircraft avionics discipline, and five years of related experience in aviation. In the absence of aircraft avionics education, ten years of related experience.

  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

  • Familiarity with SAP preferable.

  • Bilingual (French/English) considered an asset.

At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement.

And that's just for starters.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Company-paid winter holiday shutdown for most locations

  • We offer pension and savings plans, with company paid pension contributions and a company matching program on employee group RRSP contributions.

  • An Incentive Pay Plan based upon company performance

  • Tuition reimbursement

  • And more

Interested yet? Apply now and embark on your next worthwhile adventure!

Rockwell Collins is an equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against on any protected status.