Rockwell Collins Implementation Coordinator (Business Aviation) in Singapore, Singapore

Rockwell Collins is a pioneer in the development and deployment of innovative communication and aviation electronic solutions for both commercial and government applications. Our expertise in flight deck avionics, cabin electronics, mission communications, simulation and training and information management services is delivered by a global workforce, and a service and support network that crosses more than 150 countries. To find out more, please visit www.rockwellcollins.com.

At Information Management Systems (IMS) Asia Pacific (formerly ARINC), it’s our people who make the difference and are the backbone of our technologies. Employing some of the most talented, dedicated people on the planet is not by chance. We are hiring IMPLEMENTATION COORDINATOR position for the Asia Pacific Business Aviation Flight Support Services in Singapore:

As an Implementation Coordinator your primary focus will be to ensure the accuracy of parameters used to configure aircraft in the ARINCDirect system. You will work directly with new and existing customers, third party service providers, and ARINCDirect sales and technical team members. This job requires being able to work in a team environment. While much of the job involves working on your own, a lot of coordination about the specific work will need to be coordinated through other members of the team.

Some of the job functions will include, but are not limited to:

  • Validating all of the data received on the electronic service order form.

  • Coordinating with the customer to complete any missing content or invalid content.

  • Transferring the content of the eSOF into the Customer Account, or making the appropriate changes.

  • Setup, removal and changes to aircraft configurations

  • Coordinating with the Technical team on changes to aircraft configurations.

  • Following detailed checklists provided for most of the operational work.

  • Any other ad-hoc duties assigned by Management

Qualifications

  • Bachelor’s Degree in Aviation, Aeronautics, or related technical / engineering field.

  • Two (2) or more years of experience as a Flight Coordinator, a Flight Dispatcher, or similar aviation operationally related experience is required.

  • Three (3) or more relevant years of experience in the Aviation industry, preferably in the corporate/business aviation market.

  • Knowledge of the general aviation field and understanding of aircraft flight planning, aircraft performance are desired qualifications for this position.

  • Excellent organizational skills and attention to detail.

  • Excellent customer service skills.

  • Excellent oral and written communication skills.

  • The selected candidate must have PC operating experience in a professional environment, including standard office software and Information Technology, software-based applications.

  • Ability to work well in dynamic environment and to anticipate and mitigate issues.

  • Ability to work well with both internal and external customers.

  • Proficient in English

Job Summary

Provides first and second-tier technical support to internal and/or external customers regarding the implementation of aircraft for flight planning, runway analysis, cockpit data link communications, and cabin satellite communications (voice and data). Configures system software, network, and aircraft telecommunications systems.

Job Responsibilities

  • Exhibit strong functional knowledge of aircraft performance requirements (runway analysis and weight and balance calculations)

  • Advanced understanding of all services and features of the ARINCDirect website.

  • Excellent customer service skills - consistently following through until effective resolution is reached.

  • Exhibit good oral and written communication skills

  • Identifies potential problem areas before they arise, and takes action to ensure a positive outcome.

  • Troubleshoots and resolves complex implementation issues and basic technical issues independently (avionics configuration, satellite voice services, IVR configuration)

  • Resolves more complex customer feedbacks independently

  • Consistently maintains high standard for personal performance, teamwork, and customer service.

  • Assist management with workload distribution, coaching, and training of new employees

  • Documents knowledge and solutions for peers and other work groups to minimize errors and duplication of effort.

  • Perform quality control check

  • Individual job duties may vary

Basic Qualifications

Associates degree in appropriate discipline or in the absence of an associate's degree three years of related experience